First and foremost, we hope you and your loved ones are well and that you’ve settled into a new normal that is sustaining you professionally and personally. The LMICK staff continues to work remotely, but we are responding to all of your needs from assisting with a new claim to processing a renewal application to arranging for electronic premium payments. There may be a slight delay in our ability to address your inquiries, so please be patient and follow up if you haven’t heard from us within 48 hours for electronic inquiries. It will take us longer to handle your communications sent via “snail” mail.
These are uncertain and difficult times to be sure. Most importantly, we hope you and your loved ones are healthy. We anticipate that you are getting a handle on working remotely in what may be our new normal for the foreseeable future. Though risk management advice is not the purpose of this communication, we would be remiss if we did not take every opportunity to remind you of the importance of client communications during this time. Now more than ever it is critical that you have regular communications with your clients and manage their expectations about what you can and cannot do in the current climate. We surmise that a significant number of the bar complaints and/or claims against your coverage during this time will be the result of a failure of adequate communications. This is the time to be more resolute and diligent in client communications.
Effective Monday, March 23, 2020, Lawyers Mutual of Kentucky closed its office until such time as it is safe to resume in-office operations. We made the unprecedented and difficult decision to close the office not just to take care of ourselves, but to stay well in order to assist you with your professional liability insurance needs. LMICK’s core business functions are being handled remotely and we will do our best to provide whatever you may need in this most uncertain of times.
Given the recent developments regarding the spread of the Coronavirus and the social distancing that has been mandated as a result, we wanted to share some information with you and encourage you to take care of your health and protect your practice during this time of uncertainty.